Helping NSW Rural Fire Service Stay On-Brand (Without the Fuss)
The NSW Rural Fire Service had hit a wall.
Their in-house design team had just completed a major brand refresh, but turning that visual identity into functional, accessible templates was proving to be a real challenge.
They were struggling with:
- Inconsistent formatting across teams
- Too many people editing the wrong styles
- Templates that looked good in theory but broke under real-world use
They knew they needed professional support to bridge the gap between brand and usability. Tools that would work across the entire organisation, from seasoned executives to time-poor volunteers.
That’s where we came in.
A Focus on Practicality and Scale
RFS engaged Timplates to create branded, WCAG-compliant Microsoft Word and PowerPoint templates. But this wasn’t just about visuals, it was about function.
The real brief?
Make every document, from board reports to operational memos, easy to build, easy to use, and always on-brand.
We delivered a full suite of templates that aligned with their new visual identity while prioritising:
- Visual clarity and brand consistency
- Ease of use for non-designers
- Accessibility compliance for public-facing content
Supporting RFS’s Goals. Today and Into the Future
At the core of this project were two goals:
- Roll out consistent, on-brand templates across Word and PowerPoint
- Make them intuitive enough for the whole team to use without needing design skills or formatting knowledge
By designing templates from the user’s perspective, we created a system that empowered the RFS team to produce high-quality content with confidence and ease.
No more formatting frustrations. No more brand breakdowns. Just clear, consistent communication at scale.
Results That Stick
The templates are already in circulation across the organisation, supporting their teams to work faster and present professionally with every document.
As they shared:
"Timplates have been very responsive to all communications which has been fantastic and made the process really easy. We also love our new templates!"
The result?
A stronger brand. A happier team. And a smoother workflow from day to day.
Want the Same?
If your team is wrestling with inconsistent documents or clunky formatting, you don’t have to do it alone.
We help teams like RFS turn brand guidelines into tools that actually work on real screens, in real-world scenarios, for real people.
